FAQs
You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been despatched and we will give you the tracking ID to follow up your shipment.
HOW LONG DO YOU TAKE SO SEND THE ORDERS?
We usually try to send the orders on the following day that it was placed, but in some cases and depending on the volume of orders, we may take 2-4 business days to send it out. We appreciate your patience.
WHAT CARRIER DO YOU USE TO SEND THE ORDERS?
We usually deliver with USPS Priority Mail for orders within the US, which takes 2-3 business days but in some cases it may take longer. We appreciate your patience and apologize on behalf of USPS for any delays.
For International orders we use UPS. Please keep in mind you might need to pay for customs fees at your country.
WHERE DO YOU SHIP FROM?
We ship most of our orders from Miami, Florida, USA
DO YOU DO ONE-DAY DELIVERIES?
Unfortunately we're not offering this service. Please don't place an order if you need it for the next day or two.
CAN I RETURN AN ITEM BOUGHT DURING A SALE?
If it's a regular sale or you used a discount code, you can return it. Unfortunately, we do not accept returns for items bought during a FINAL SALE. For more questions regarding this, please send an email to Customer Service at customerservice@garotastore.com to see if any exception applies in your case.
HOW DO I MAKE A RETURN?
Please go to our Returns section at the footer of the website and follow the instructions provided. Make sure your item is unworn and has all the tags and security ribbon. We will not accept items returned without the security ribbon.
HOW CAN I MAKE AN EXCHANGE?
For any exchange, please send us back the item using the same instructions given on our Returns section and include a note inside the package indicating what size you wish to exchange for. If we don't have the item, we will send you an email and offer you a refund or gift card. If we do, we will send it to you free of cost using the same address you gave us in the original order. Please email us if you have a question at customerservice@garotastore.com
CAN I MAKE MY RETURN AT A GAROTA STORE DIRECTLY?
Yes, you can take the item you wish to return to any of our stores but the refund is not immediate. An associate will assist you and receive the item and request a refund for you. Please wait up to 2 business days to get the refund email notification.
CAN I GET A RETURN LABEL IF I DON'T LIKE MY ITEM?
Yes, you can go to the footer of our website to the Returns and Exchanges section and follow the instructions. We will email you with a return label and $10 will be deducted from your refund once we receive the item. Make sure to return the item with the security ribbon on.
I RECEIVED A REFUND NOTIFICATION BUT THE MONEY IS STILL NOT ON MY ACCOUNT. WHAT SHOULD I DO?
Refunds may take up to 10 business days or sometimes even a little longer depending on your bank. Please allow it some time to arrive and otherwise please contact your bank.
DO YOU SHIP INTERNATIONALLY?
We do offer international shipping. Just take your items to your shopping cart and introduce your address at checkout and the system will offer shipping options for you. We recommend using UPS for international orders.
WHAT IF MY ORDER SAYS DELIVERED BUT IT'S NOT?
Sometimes USPS changes the status to Delivered when the item is Out for Delivery so please give it a couple of days. Otherwise please check with your neighbors or leasing office or mailbox if there is one. If you still can't find it, please call USPS with your tracking number at (800) 275-8777.
WHY DID I RECEIVE TWO OR MORE TRACKING NUMBERS FROM ONE ORDER?
Sometimes we have to send the items from different locations and in some cases, some take a little longer to arrive than others. We appreciate your patience and understanding.
WHAT DOES IT MEAN WHEN AN ITEM SAYS PRE-ORDER?
When an item is in Pre-order, it means it will take about a week or a little longer to ship. Usually less than two weeks. You will receive an email notification when your item has shipped.
For more questions, please contact us at customerservice@garotastore.com and we'll be happy to help. Please allow 2-3 business days to get a reply from us.